Recently, more and more people from all over the world are preparing to stay in their homes, following the outbreak of the disease caused by the new type of corona virus infection which has been declared a pandemic by the World Health Organization (WHO). At a time when nearly a third of the world’s population is undergoing lockdown, not a few of them are curious about the safety of food delivery services to homes, both from restaurants and grocery stores.
For people who want to limit social interactions, online ordering meals seems to be a good alternative. However, of course there are a few things to keep in mind, namely the existence of safety precautions.
Popular food delivery services in the US such as Doordash, Uber Eats, Grubhub and Postmates are reportedly still operating. Through this service, customers can order products, access various restaurants and other shops.
This is sure to prove that the food ordering system has changed drastically during the pandemic era. One of the things that has made the food ordering system changed is because of the fear in the community, although this fear is justified, to buy food directly considering the many cases of Covid-19 that have occurred in restaurants.
Then, how do you as a restaurant business respond to this? You have several options that can be done.
- Prepare a Health Protocol
You have to change your sales system by implementing social distancing or the like to prevent crowds in your restaurant. Currently, there is a tight control over restaurants that remain open in the pandemic era. So, you must really pay attention to the booking procedure and also the seat arrangement that supports safe distance between customers.
- Setting up the Online Platform
This is a better solution. Why so? Because you will experience a decrease in the volume of sales made in person or on the spot. Not only because of the rules, but also because the stigma of society has shifted towards buying food online. This is what you should anticipate.
Then, what is the right way to prepare an online ordering system?
You can use third parties such as Uber and so on. However, keep in mind that they will put your restaurant on their online ordering list not without commission. You will be charged a certain amount per sale. This of course will lead to an increase in price to compensate for the commission, right?
You also have to follow their rules in giving prices or in providing discounts and promos for their benefit as an online ordering system. So you have to be prepared for this.
It’s different if you use an online platform with your own brand. You can make it with a one-time payment without having to worry about sales commissions. All rules are yours, be it discounts, promos, and so on.
The conclusion is that this pandemic era has given a big shift to the food ordering system. So, you have to prepare with all the possibilities that exist by preparing a decent platform too.